Normally all products orders are processed upon receipt. Please allow at least 1 to 3 business days for processing. Processing & shipping time estimates do not account for holidays or for any non-business days.

If you’re wondering how long you have to initiate an order refund, it’s important to act promptly to ensure a smooth process. Our policy clearly states that an order refund will be processed within 30 days of purchase. This means you have a full month from the date you made your purchase to request a refund. Waiting beyond this period may result in your refund request being declined, so don’t delay. By initiating your refund within this 30-day window, you can rest assured that your request will be handled efficiently and without unnecessary complications. Taking timely action is the best way to protect your purchase and secure the refund you deserve.

Unfortunately, once an order has been placed, we are unable to cancel or change your order.

SAHCOS is proud to be a 100 percent cruelty-free brand. We are fully committed to providing buyers with products that are unsurpassed in safety & quality and adhering to all legal requirements wherever we do business. We do not test any products or ingredients on the animals, nor do we ask others to test on our behalf.

We are extremely sorry that you had issues with your order and will do our best to make it right.

Please email us at info@sahcoscompany.com and provide your order number along with a photo of what was received.

Customers have 30 days to exchange.

All damaged or missing or wrong items must be reported to us within 7 days of receiving your order. Keep this thing in mind, that items shipped with a mail forwarding service are not eligible for replacements of any kind.

If you purchased your item/product at a retailer, please check with the retailer on issues with your order.