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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

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Orders & Shipping
1. What are the policies for order cancellations?

Orders can be cancelled within 24 hours of purchase, as long as the order hasn’t already been processed for shipping. To request a cancellation, contact us as soon as possible at info@sahcoscompany.com.

2. How long does it take to process and ship an order?

Once an order is placed, it takes [2days] to process before we hand it over to our courier partners. Delivery typically takes 5 to 7 business days within the mainland United States, and up to 30 days for orders outside the US.

3. Can I cancel my order after it has been shipped?

Once an order has shipped, it can no longer be cancelled. You’re welcome to return the item once it arrives, in line with our return policy below.

4. How can I track the status of my order?

Enter your order number on our Track Your Order page to get an estimated delivery date, or follow the tracking link sent to your email once your order is dispatched.

5. What is the return policy for orders that have been shipped?

Items may be returned within 7 days of delivery, provided they are unused, unopened, and in their original packaging. To start a return, contact us at info@sahcoscompany.com with your order number.

6. How do I contact customer service if there is an issue with my order?

Connect with us at info@sahcoscompany.com and our support team will help.