Help & Support
CUSTOMER SUPPORT
Are you looking for help? We are here to answer your question.
Our regular business hours are Monday through Friday from 7am to 8pm EST. Saturday 8am to 6 pm. Sunday closed. We are closed on all major holidays and Sundays.
You can contact us using the form below.
You can email us: info@sahcoscompany.com
Or
Call us at: 1.848.349.7413
Please allow at least 1 to 3 business days for processing. Processing shipping time estimates do not account for holidays or for any non-business days.
Click here to track your order.
We understand your concern and apologize for the inconvenience caused. We are unable to make any changes to your order . This is also, includes updates to shipping information as well as product selections.
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It can be incredibly frustrating if you have ordered a package online only to find out that it has been lost or stolen.
Unfortunately, it happens often, but there are certain steps you can take to try and recover your package. In this article, we will discuss what those steps are and how you can go about getting your package back safely if possible.
What to do and how to handle your lost packages.
Look for a notice of attempted delivery. Some carriers will leave a notice if delivery is not successful.
See if someone else accepted the delivery.
If you've ordered something online and it never arrived, the first step to take is to see if someone else accepted the delivery. It could be that a neighbor, family member, or someone else in your building accepted the package on your behalf. Checking with them can help you determine if the package was stolen or simply misplaced. If no one has received it, then it's time to contact the seller and shipping company to start an investigation into what happened.
Contact the carrier: Who delivered your package?
If you have been waiting for a package that has not arrived, it is important to take the necessary steps to figure out what happened. The first step you should take is to contact the carrier (What company was delivering your package?) and inquire about the status of your package. The carrier might be able to provide tracking information, or even locate the missing delivery if it was stolen or lost in transit. If this fails, then you should contact the sender of the package and inquire about what other steps can be taken in order to get your package.
Contact us by sending an email: Who sold or initialized the shipping?
If you did not receive your package or it has been lost or stolen, the first step is to contact the shipper, in this case it would be us. This is the person or company who sold or initialized the shipping process, such as a retailer, an online marketplace, or a delivery service. We will be able to provide information about what happened and what can be done to either locate or replace the item. It is important to remember that it may take some time for us to investigate and resolve your issue.
Our email address: info@sahcoscompany.com
Contact neighbors: mis delivery is very common.
Losing a package can be a stressful and frustrating experience. You may feel helpless and unsure of what to do next. Fortunately, there are steps you can take to try to get your package back or find out what happened. The most important step is to contact your neighbors as soon as possible, as misdelivery is very common. They may have received the package by mistake or know who did. You should also contact the delivery service and your local post office for more information about the status of your package. Finally, you should file a claim if necessary, so that you can receive compensation for any losses incurred due to the lost or stolen package.
UPS: information regarding lost stolen packages.
UPS lost packages:
Call 1 (800) 742-5877 – speak with customer service for a tracking update and file a claim. You have 24hrs with UPS to file a claim.
USPS: information regarding lost stolen packages.
USPS lost packages:
Call 1 (800) 275-8777 or (800) 222-1811- ask customer service for a tracking update and file a claim. You must wait 7 days with USPS to file a claim.
DHL: information regarding lost stolen packages.
DHL missing packages:
Call 1 (800) 225-5345 – speak with customer service for a tracking update and file a claim. You have 30 days to file a claim.
FedEx: information regarding lost stolen packages.
FedEx missing packages:
Call 1 (800) 463-3339 – speak with customer service for a tracking update and file a claim. You have 60 days to file a claim.
All products orders are processed upon receipt. Please allow at least 1 to 3 business days for processing. Processing shipping time estimates do not account for holidays or for any non-business days.
We are extremely sorry that you had issues with your order & will do our best to make it right.
Please email us at info@sahcoscompany.com provide your order number along with a photo of what was received.
At Sahcos Company, we value our customers' satisfaction and strive to provide the best possible shopping experience. We understand that sometimes you may need to cancel an order, and we are here to assist you with your rights.
As a customer, you have the right to cancel your order within a specified timeframe. Our cancellation policy allows you to cancel your order within 24 hours of placing it. If you decide to cancel within this period, please contact our customer support team as soon as possible.
In the event that the cancellation request is made after the 24-hour window, we will do our best to accommodate your request but cannot guarantee it. Our team will review each case individually and provide further assistance based on the specific circumstances.
We want to ensure that every customer has a seamless shopping experience with us. If you have any questions or concerns regarding your order or cancellation rights, please don't hesitate to reach out to our dedicated customer support team. We are here to help and make sure you are satisfied with your experience at sahcoscompany.com.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision:
- By email: info@sahcoscompany.com
- By visiting this page on our website: https://sahcoscompany.com/contact/
- By phone number: 848-349-7413
We will reimburse you no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Please let us know if there is anything else we can do to help.
Yes, absolutely! You can modify your order details at any time before cancelling. Please reach out to our customer support team if you need help with making any changes. We are always happy to help.
- By email: info@sahcoscompany.com
- By visiting this page on our website: https://sahcoscompany.com/contact/
We appreciate that you have chosen to use our product. Unfortunately, we do not offer any partial refunds for cancelled orders. However, we do offer a full refund within 14 days of purchase if you are not satisfied with the product. Please let us know if there is anything else we can help you with. Thank you!
Absolutely! We are always here to help and provide the best customer service. For any inquiries related to cancelling your order, you can contact us via email at info@sahcoscompany.com or visit this page on our website https://sahcoscompany.com/contact/. Our team will be more than happy to assist you with any questions or concerns that you may have. Thank you for choosing Sahcos Company!